Spa Policies
Tranquil Radiance Spa Policies
Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. The following is important for creating a safe and enjoyable experience for everyone. We appreciate your cooperation and are committed to making sure that you have an amazing experience with us!
Cancellation Policy:
NEW CLIENTS VISITING TRANQUIL RADIANCE SPA:
For all New Clients visiting Tranquil Radiance Spa, LLC located in Palm Beach Gardens, Florida, we require a credit card on file and a deposit of $50 per service/s totaling $50 or more to secure your appointment. The deposit can be paid with the provided credit card or a Tranquil Radiance Spa gift card only. SpaFinder, Spa Week, and Spa Wish gift cards can not be used as payment for the deposit. The deposit will be applied to the total cost of service/s on the day of. This Credit Card deposit is refundable if the client cancels appointment(s) with a full 24-hour notice by calling (561) 758-9635, and physically speaking with a Tranquil Radiance Spa, spa attendant. If it is after spa hours, you may leave a voice message and a manager will contact you the following business day. *If 24 hours' notice isn't given, the deposit becomes non-refundable to compensate the on-call service provider/s employed by Tranquil Radiance Spa, LLC for lost wages* -We appreciate your understanding and cooperation.
EXISTING CLIENTS VISITING TRANQUIL RADIANCE SPA:
Cancellations must be made 24 hours before your appointment by calling (561) 758-9635, and physically speaking with a Tranquil Radiance Spa, spa attendant, or FULL PAYMENT is expected for the missed service(s) to compensate the on-call service provider/s employed by Tranquil Radiance Spa, LLC for lost wages - Please note that the credit card provided by yourself at the initial time of scheduling will be utilized to provide payment for canceling outside of our policies*. If it is after spa hours, you may leave a voice message, and a manager and/or spa attendant will contact you the following business day.
Cell Phone Policy:
To maintain a calm, stress-free environment, we ask that cell phones and electronic devices are turned to silent.
Product Refund:
All product returns are valid for exchange or in-store credit only within 30 days of purchase.
*Products up for exchange must be unopened unless shown proof of allergic reaction.
Child Care Policy:
We love children! And in order to keep them safe, we ask that children only accompany parents or adults when receiving services themselves. This helps maintain a professional atmosphere for other guests enjoying our services.
Minor Policy:
Children age 10-15 must be accompanied by a parent/guardian and a minor consent form must be filled out. During their service, the parent/guardian may not leave the building until the service is complete.
We do not provide massage or facial services to minors under the age of ten (10).
Late Arrival Policy:
All appointments are scheduled to allow time for full enjoyment of each service. A late arrival may limit our ability to offer the fullest possible experience. Late arrivals may not be afforded an extension and you are responsible for payment for the full service.
Gift Card Policy:
Redeemable at Tranquil Radiance Spa only for retail and services not exceeding the remaining credit balance on this card. NOT to be redeemed as cash. Treat this card as cash; if it is lost, it will not be replaced. Tranquil Radiance Spa gift cards & certificates are a NON-REFUNDABLE item, and they do not expire. All gift card/certificate sales are final.
Privacy Policy:
Privacy Policy for 10DLC Messaging Services
Effective Date: August 23, 2024
At Tranquil Radiance Spa, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect the information you provide using our 10DLC messaging services. By opting into our messaging services, you agree to the terms outlined below.
Information We Collect
When you sign up for our 10DLC messaging services, we may collect the following information:
- Personal Information: Your name, phone number, and any other information you provide when opting in.
- Communication Data: Information about the messages you send and receive through our 10DLC service, including message content, timestamps, and delivery status.
How We Use Your Information
We use the information collected to:
- Send you appointment reminders, promotional offers, and other updates related to Tranquil Radiance Spa.
- Improve our services and enhance your experience.
- Comply with legal obligations.
Data Protection and Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Sharing and Disclosure
Tranquil Radiance Spa does not share, sell, or lease your personal information with any third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our 10DLC messaging services, but only to the extent necessary for them to perform their functions and in accordance with our privacy policy.
Your Choices:
- Opt-Out: You may opt out of receiving messages at any time by replying "STOP" to any message you receive from us or Reply Help for more information. Upon opting out, you will no longer receive any messages from Tranquil Radiance Spa through our 10DLC service.
- Access and Correction: You have the right to access and correct your personal information at any time. Please contact us using the information below to make any updates.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective upon posting.
Contact Us
If you have any questions or concerns about this Privacy Policy or our 10DLC messaging services, please contact us at:
Tranquil Radiance Spa
10800 N Military Trail, suite 101,
Palm Beach Gardens, FL 33410
Phone: (561) 758-9635
Email: [email protected]